How to Use ElevenLabs Conversational AI Agent: A Comprehensive Tutorial

Discover how to harness the power of ElevenLabs’ new Conversational AI Agent, even as a complete beginner. In this step-by-step guide, we’ll walk you through creating, customizing, and implementing your very own AI agent on your website. Plus, we’ll share tips on training your agent with your own documents and optimizing its performance.

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Getting Started with ElevenLabs Conversational AI

ElevenLabs has introduced a groundbreaking feature: Conversational AI Agents. This tool allows you to create and configure AI agents that use realistic and captivating speech to interact with users. Although it’s currently in beta, you can start experimenting with it right away.

Step 1: Access the Conversational AI Beta

• Visit ElevenLabs and log into your account.
• On the right-hand side, click on Conversational AI Beta.
• You’ll be directed to the AI Agent page, where you can manage existing agents or create new ones.

Step 2: Create a New AI Agent

• Click on Create an AI Agent.
• You’ll see four templates:
  • Blank Template
  • Support Agent
  • Video Game Character
  • Math Tutor
• For this tutorial, we’ll select the Support Agent template.
• Name your agent (e.g., “AI Grid Support Agent”) and click Create.

Customizing Your AI Agent

Customization is key to making your AI agent align with your brand and purpose.

Welcome Message

• Edit the initial message your agent will say when a conversation starts.
• Example: “Hi! Welcome to the AI Grid. How can I assist you today?”

System Prompt

• Define how your agent interacts with users.
• Example: You are a support agent named Alex. You are friendly, enthusiastic, and eager to help customers with their needs. Provide answers in 3-7 sentences.
• Customize this prompt based on your business needs.

Choosing the Right Language Model (LLM)

• Select an appropriate LLM for your agent:
  • GPT-4 Turbo: Best all-around model.
  • Claude 2.0: Great for coding and complex tasks.
  • GPT-3.5 Turbo: Faster responses with good quality.
  • Google Gemini 1.5 Flash: Prioritizes speed.

Adding a Knowledge Base

• Enhance your agent’s responses by adding documents:
  • Upload a PDF.
  • Provide a URL for web scraping.
  • Input text directly.
• This allows your agent to pull information from your own resources.

Learn how to leverage AI in content creation with our guide on AI-Generated Podcasts.

Fine-Tuning Your AI Agent

Adjusting Creativity and Voice

• Temperature: Controls the creativity of responses. Higher values mean more creative outputs.
• Voice Settings:
  • Choose from various voice profiles to match your brand’s persona.
  • Adjust stability and similarity settings for voice consistency.

Evaluation Criteria

• Set up custom criteria to evaluate your agent’s performance.
• Example:
  • Positive Interaction: “The user didn’t react negatively during the conversation.”
  • Goal Achievement: “The user received more than three stock recommendations.”

Monitoring Conversations

• Use the History tab to review past interactions.
• Analyze evaluation results to improve your agent continuously.

Interested in how AI is transforming the workplace? Read about Microsoft Co-Pilot Studio AI Agents.

Implementing the AI Agent on Your Website

• Navigate to the Integration section of your agent.
• Copy the provided widget code.
• Paste it into the HTML of your website where you want the agent to appear.
• Customize button texts and colors to match your site’s theme.

Testing Your AI Agent

• Use the Test AI Agent feature to simulate conversations.
• Ensure that the agent responds appropriately and meets your set criteria.
• Make adjustments as necessary based on test results.

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Conclusion

Creating a Conversational AI Agent with ElevenLabs is a straightforward process that can significantly enhance user interaction on your website. By customizing the agent’s prompts, voice, and knowledge base, you can provide a personalized experience for your users.

Start experimenting today and unlock new possibilities for customer engagement and support.